Jo's Exotic Birds Information

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About Us

Jo and Rich Cole, owners of Jo's Exotic Birds, LTD, have been breeding birds for many years. The love of working with their birds combined with the need for a full service avian supply store prompted them to open their store in 1997. After enjoying a successful brick and mortor store for many years we feel that to successfully service our customers we are offering our products online.

Making A Purchase

Making a purchase couldn't be easier! Just browse our catalog and click on any item that you wish to buy and put the item into the shopping cart. After you have finished your secections, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

Minimum Order is $20.00 not including applicable taxes and shipping. We do not charge for any item until it is ready to ship. Back ordered itmes are not charged until they are shipped.

We accept credit card payments and checks. We accept MasterCard, Visa and Discover.

You may send your credit card information via the 128 bit encrypted software built into our website, by phone, or by snail mail. We do not recommend that you send credit card information via e-mail.

To pay by check select your order, print out the invoice and mail it with your check to: Jo's Exotic Birds, 7534 Sheridan Road, Kenosha, WI 53143

Shipping And Handling

Orders to $20.00 - add $5.45

Orders to $30.00 - add $6.45

Orders to $50.00 - add $7.95

Orders to $75.00 - add $9.45

Orders to $100.00 - add $10.95

Orders over $100.00 add $2.00 for every $20.00 over.

The above shipping charges apply only to order in the continental USA only. Orders from Alaska and Hawaii, including Canada, Puerto Rico, overseas and out of the USA are handled individually and all shipping options for UPS and US mail will be given to customer by email for approval prior to the orders being shipped.

California Cages are shipped via our truck. We deliver in and around the Chicago and it's suburbs and Southern Wisconsin. Please call us to schedule a delivery and freight schedule. California cages do not break down and we do not feel that the shipping companies can deliver the product without some damage. That is why we choose to deliver our California Cages ourselves.

BULK ITEMS: Orders containing excessively heavy bulk, i.e. food, heavy toys, etc, will be charged according to actual costs for shipping as the increased weights of the bulk items may be excessive of the estimated shippig costs listed. Orders containing bulk items will be pakced, weighed and the totals will be retabulated to reflect the actual costs.

Delivery Schedule

We deliver your order right away. Please allow 10 business days for deliveries. Your orders are important to us and will always be sent out in a timely fashion as possible. We may be at shows when your order arrives and will pack and send them as soon as we are back in our store. Please call us about California Cage delivery or see our Shipping and Handling section.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the United States sales tax will be applied to all Wisconsin orders. Our business is operated from Kenosha, Wisconsin. All other orders are tax free at this time.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Java script is required to use the order form on this website.

If you do not have Java Script you can get a free download through the Microsoft website at: http://www.microsoft.com/downloads/search.asp. Some XP users might not have the Java Plug-ins loaded on their machines and also WebTV browsers may not be Java ready. This depends on the age of your unit and upgrades available. If you experience errors in processing you order please feel free to contact us and we will gladly take you order over the phone at 262-654-1609.

Guarantee

We guarantee your satisfaction. We regret that we can not return toys and opened food packages. Due to the nature of our business we can not expose our birds or our customers birds to any type of diseases. Being an bird owner you can appreciate safety concerns. Please call us if you have questions prior to your purchase.

Reaching Us

If you need to reach us, by phone at 262-654-1609, by mail at: Jo's Exotic Birds, 7534 Sheridan Road, Kenosha, WI 53143. Please call during our business hours of Noon to 7:00 PM Tuesday through Friday or Saturday and Sunday Noon until 5:00 PM.

Privacy Policy

Jo's Exotic Birds does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

We will ONLY return unopened bags or cartons of food. All toys, perches, cage accessories, water bottles are not returnable due to diseases that can be transmitted from one bird to another. We're sure being a bird owner you can appreciate this. If you have questions about any of our products please call us at: 262-654-1609. We would be happy to answer any questions you might have about any of our products.

Remittance Terms

We except MasterCard, Visa and Discover, please include the authorization code. Along with Checks or Money Order.

7534 Sheridan Road
Kenosha, WI 53143
Phone: 262-654-1609
E-mail: josbirds@sbcglobal.net